Professional Profile
As a seasoned IT leader with extensive experience in service delivery and business engagement, I specialize in bridging the gap between technology solutions and business needs across multiple industries.
Professional Timeline
My career journey spans leadership roles across multiple industries, focusing on technology innovation and digital transformation.
Service Delivery Manager
Oversee Operation KPIs, executive escalations, and service delivery across multiple branches.
Key Achievements
- Report directly to Group VP IT Operations, managing relationships with executive stakeholders including Emirates Islamic COO, Tanfeeth COO, Egypt CIO, and KSA CIO
- Oversee Operation KPIs, executive escalations, and service delivery across Emirates Islamic, Tanfeeth, Egypt, and KSA branches
Technology & Information Head
Spearheaded Orderat project development as primary IT advisor to the board.
Senior IT Business Engagement Manager
Served as IT advisor to Head of T&I Holidays (HALA) and loyalty.
Senior Business Engagement Manager
Managed IT contracts for core airline teams.
IT Change Manager
Transformed change management system from manual to automated processes.
Areas of Expertise
Specialized services and expertise I bring to organizations across various technology domains.
IT Strategy & Leadership
Developing comprehensive IT strategies aligned with business objectives and providing leadership for digital transformation initiatives.
Infrastructure Management
Designing, implementing, and managing robust IT infrastructure solutions including cloud, on-premise, and hybrid environments.
Software Development
Leading software development teams and projects using agile methodologies to deliver high-quality applications and systems.
Data Management
Implementing effective data management strategies, governance frameworks, and analytics solutions to drive business insights.
Business Intelligence
Leveraging data analytics and business intelligence tools to provide actionable insights and support data-driven decision making.
Cybersecurity
Developing and implementing comprehensive security strategies to protect organizational assets and ensure regulatory compliance.
Ready to Collaborate?
I'm always open to discussing interesting projects, potential collaborations, or how my IT expertise can transform your business operations.
Schedule a Consultation