Profile
AI collaboration researcher and IT leader with 12+ years across Emirates NBD, Etihad Airways, and UAE startups.
About

Career Timeline
Service Delivery Manager
Oversee Operation KPIs, executive escalations, and service delivery across multiple branches.
Key Achievements
- Report directly to Group VP IT Operations, managing relationships with executive stakeholders
- Oversee service delivery across Emirates Islamic, Tanfeeth, Egypt, and KSA branches
Service Delivery Manager
Oversee Operation KPIs, executive escalations, and service delivery across multiple branches.
Key Achievements
- Report directly to Group VP IT Operations, managing relationships with executive stakeholders
- Oversee service delivery across Emirates Islamic, Tanfeeth, Egypt, and KSA branches
Technology & Information Head
Spearheaded project development as primary IT advisor to the board.
Senior IT Business Engagement Manager
Served as IT advisor to Head of T&I Holidays (HALA) and loyalty.
Senior IT Business Engagement Manager
Served as IT advisor to Head of T&I Holidays (HALA) and loyalty.
Senior Business Engagement Manager
Managed IT contracts for core airline teams.
IT Change Manager
Transformed change management system from manual to automated processes.
IT Change Manager
Transformed change management system from manual to automated processes.
Areas of Expertise
IT Strategy & Leadership
Infrastructure Management
Software Development
Data Management
Business Intelligence
Cybersecurity
What I'm Working On
Bloom's AI Collaboration Framework
A cognitive model for human-AI partnership — who thinks what, at each level.
AI Market Research System
Automated research pipeline mining 6 platforms for trends and pain points.
Second Brain with Claude Code
Persistent knowledge system — Obsidian vault integrated with AI skills.