Profile

AI collaboration researcher and IT leader with 12+ years across Emirates NBD, Etihad Airways, and UAE startups.

About

I'm an IT leader turned AI collaboration researcher based in Abu Dhabi. After 12+ years managing technology at Emirates NBD, Etihad Airways, and Orderat, I became obsessed with one question: how should humans actually think with AI? The answer became Bloom's AI Collaboration Framework — a cognitive model that maps human and AI strengths to Bloom's Taxonomy levels. It's grounded in cognitive science, tested across legal, research, and coding domains, and available as an open-source tool. I believe AI should make us sharper thinkers, not lazier ones.

Career Timeline

2023 – Present

Service Delivery Manager

Emirates NBD Group IT, Dubai, UAE

Oversee Operation KPIs, executive escalations, and service delivery across multiple branches.

Key Achievements

Report directly to Group VP IT Operations, managing relationships with executive stakeholders
Oversee service delivery across Emirates Islamic, Tanfeeth, Egypt, and KSA branches

2023 – Present

Service Delivery Manager

Emirates NBD Group IT, Dubai, UAE

Oversee Operation KPIs, executive escalations, and service delivery across multiple branches.

Key Achievements

Report directly to Group VP IT Operations, managing relationships with executive stakeholders
Oversee service delivery across Emirates Islamic, Tanfeeth, Egypt, and KSA branches

2021 – 2022

Technology & Information Head

Orderat LLC, Abu Dhabi, UAE

Spearheaded project development as primary IT advisor to the board.

2018 – 2021

Senior IT Business Engagement Manager

Etihad Airways, Abu Dhabi, UAE

Served as IT advisor to Head of T&I Holidays (HALA) and loyalty.

2018 – 2021

Senior IT Business Engagement Manager

Etihad Airways, Abu Dhabi, UAE

Served as IT advisor to Head of T&I Holidays (HALA) and loyalty.

2015 – 2018

Senior Business Engagement Manager

Etihad Airways

Managed IT contracts for core airline teams.

2013 – 2015

IT Change Manager

Etihad Airways

Transformed change management system from manual to automated processes.

2013 – 2015

IT Change Manager

Etihad Airways

Transformed change management system from manual to automated processes.

Areas of Expertise

IT Strategy & Leadership

Infrastructure Management

Software Development

Data Management

Business Intelligence

Cybersecurity

What I'm Working On

Bloom's AI Collaboration Framework

A cognitive model for human-AI partnership — who thinks what, at each level.

AI Market Research System

Automated research pipeline mining 6 platforms for trends and pain points.

Second Brain with Claude Code

Persistent knowledge system — Obsidian vault integrated with AI skills.